Return Policy

MVV Return Policy

At MVV, we are committed to ensuring that you are completely satisfied with your purchase. However, if you are not satisfied with any product, we offer the following return and refund policy:

Eligibility for Returns:

• Items must be returned within 14 days of receiving your order.
• The product should be in its original condition, unused, and in its original packaging.
• Certain products, including consumables like Palm Rock Candy, Conch Meat Dried, and other food items, cannot be returned due to health and safety regulations.

Return Process:

• To initiate a return, please contact our customer service team via email at contact@mvictoriavirtuals.com with your order number and a brief explanation of the reason for the return.
• Once we receive your return request, we will guide you on how to return the product.

Refund Process:

• Upon receiving and inspecting the returned items, we will issue a refund to your original payment method.
• Refunds are processed within 7-10 business days of receiving the returned item.

Exchange Policy:

• If you receive a defective or damaged item, we will offer you an exchange for the same product or a similar one, depending on availability.

Shipping Charges:

• The customer will be responsible for the return shipping charges, except in cases where the item is defective or damaged.

Need help?

Contact us at contact@mvictoriavirtuals.com for questions related to refunds and returns.